Together We Success (“TWS”, “we”, “our” or “us”) values the trust you place in us as a partner in your growth journey. We are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you engage with our platforms, coaching services, and community features (collectively, our “Services”).

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect
We may collect personal and non-personal information from you, including but not limited to:

• Personal Identifiable Information: Name, email address, phone number, mailing or billing address, and account login details.
• TWS Coach Verification Data: Photos, ID copy (KTP or other verification documents for independent partners only).
• Financial Information: Payment card details, bank account information, billing history, transaction data, purchase details, service history, and customer support interactions.
• Technical Information: IP address, browser type, device information, session data, search history, and interaction history on our Services.
• Usage Data: Interactions, feedback, logs, service experiences, and communications with us.
• Information from Third Parties: Information obtained from public sources, business partners, and third-party service providers where permitted by law.

2. How We Collect Information
We may collect information in several ways:

• Directly from you: When you register, make a purchase, fill out forms, or communicate with us.
• Automatically: Through cookies, tracking technologies, server logs, and analytics tools.
• From third parties: Such as payment processors, marketing partners, and service providers.

3. Use of Information
We use the information collected for the following purposes:

• To provide, maintain, and improve our Services.
• To process payments, fulfill transactions, and deliver products.
• To enhance user experience and offer tailored content.
• To provide customer service, authentication, and account-related support.
• To communicate updates, notifications, and important notices.
• To inform you about new coaching features, company events, and relevant community updates (where permitted).
• To ensure safety and prevent fraud, illegal activities, and misuse.
• To comply with legal obligations and resolve disputes.
• To analyze user behavior and improve the design, functionality, and value of our Services.

4. Disclosure of Information
We may disclose your personal information:

• To affiliated entities and partners of TWS Global System.
• To trusted third parties:
  • Service providers or independent partners who facilitate coaching sessions, onboarding, or platform support (under confidentiality obligations).
  • Business partners assisting with payments, data analytics, community processing, IT hosting, curation, customer service, and marketing.
• To government authorities, law enforcement, or legal advisors if required by law or necessary to protect our rights.
• To buyers in the event of a corporate transaction (e.g., merger, acquisition, asset sale), where data may be transferred as part of business assets.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies
We may use cookies and tracking technologies to:

• Enhance your browsing experience.
• Analyze site traffic.
• Measure campaign effectiveness.

You can control cookie preferences through your browser settings. However, disabling cookies may affect certain features of our Services.

6. Data Retention
We will retain your personal information:

• For as long as necessary to fulfill the purposes described in this Privacy Policy.
• As required by law, accounting, or reporting obligations.

After that, we will securely delete or anonymize your data.

7. Data Security
We implement appropriate measures to protect your personal information, including:

• Administrative safeguards.
• Technical safeguards.
• Organizational safeguards.

While we strive to safeguard your data, no system is entirely secure, and we cannot guarantee absolute protection.

8. Your Rights
Depending on your jurisdiction, you may have the following rights:

• The right to know what information we hold about you.
• The right to correct, update, or delete your information.
• The right to object to or restrict the processing of your data.
• The right to withdraw consent where processing is based on consent.
• The right to data portability.

To exercise these rights, please contact us using the details below.

9. International Transfers
In certain situations, your information may be stored and processed in countries outside your residence. Where such transfers occur, we will ensure adequate safeguards are in place to protect your personal data.

10. Children’s Privacy
Our Services are not directed to children under 13 (or the applicable age of consent in your country). We do not knowingly collect personal data from children. If we discover such data has been collected without permission, we will delete it promptly.

11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a new effective date. Please review this page periodically to stay informed about how we protect your information.

12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• TWS Global System
• Email: admin@twsglobalsystem.com
• Telegram: +62 822 9098 1518